Remote vs. On-Site IT Support: What Miami Businesses Need to Know
Remote vs. On-Site IT Support: What Miami Businesses Need to Know
What Is Remote IT Support?
Remote IT support means our technicians access your computer or network from our office using secure software. We can see your screen, troubleshoot issues, install updates, and fix problems—all without being physically present.
What Remote Support Can Fix:
Software installation and updates
Email configuration issues
Password resets and account access problems
Network connectivity troubleshooting
Virus and malware removal
Office365 and cloud application issues
Printer configuration
User training and guidance
The Benefits:
Lightning-fast response – We average 3.5 minutes to respond to your ticket
No waiting for a technician to drive over – Problems get solved immediately
Cost-effective – No travel time or mileage charges
Perfect for urgent issues – Get back to work in minutes, not hours
In fact, over 90% of IT issues can be resolved remotely. That means faster fixes and less disruption to your workday.
What Is On-Site IT Support?
On-site support means a technician comes to your office to handle issues that require physical access to your equipment.
What On-Site Support Handles:
Hardware installation (new computers, servers, networking equipment)
Physical equipment repairs or replacements
Network cable installation and organization
Hands-on troubleshooting for complex hardware issues
Setting up new offices or relocating equipment
On-site employee training sessions
Physical security assessments
The Benefits:
Hands-on problem solving – Some issues simply require someone to be there
Equipment setup done right – Proper installation prevents future problems
Face-to-face interaction – Build relationships with your IT team
Comprehensive assessments – We can spot potential issues during visits
Which One Do You Need?
The truth? You need both.
Here’s how we recommend Miami businesses approach IT support:
Use Remote Support For:
Day-to-day technical issues
Software problems
Quick fixes and troubleshooting
Routine maintenance and updates
Immediate response situations
Use On-Site Support For:
New equipment installation
Hardware failures
Office moves or expansions
Initial network setup
Situations where remote access isn’t working
How THEITGUYS.NET Does It Differently
Most IT companies charge extra for on-site visits—travel fees, hourly rates, or minimum service charges. That means businesses hesitate to call for help, letting small problems become big emergencies.
We do it differently:
✅ Unlimited remote support – Included in your flat-rate pricing
✅ Unlimited on-site support in Miami – No travel charges, no surprise fees
✅ 3.5-minute average response time – We answer fast, whether remote or on-site
✅ 24/7 proactive monitoring – We often fix problems before you even notice them
Our approach is simple: prevent problems before they occur, and when issues do happen, solve them fast.
Real-World Example: How We Use Both
One of our law firm clients in Doral experienced a network outage one morning. Here’s how we handled it:
Remote diagnosis (2 minutes) – We remotely checked their server, network settings, and internet connection
Identified the issue – A network switch had failed and needed physical replacement
On-site response (45 minutes) – Our technician arrived with a replacement switch
Back online (30 minutes later) – Network restored, all computers reconnected
Total downtime: Under 90 minutes. Without both remote and on-site capabilities, this could have taken hours or even days.
The Bottom Line
You don’t have to choose between remote and on-site IT support—you need both working together. Remote support handles 90% of issues instantly, while on-site support takes care of the physical work that can’t be done remotely.
At THEITGUYS.NET, we provide comprehensive computer support that keeps your Miami business running smoothly. No jargon, no runarounds, no surprise fees—just fast, reliable IT support when you need it.
Ready to experience IT support that actually works?
Contact us today for a free consultation:
